Refund policy

At Pickens Productions, every item is made to order specifically for you. Because of this, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind
  • Buyer's remorse
  • Ordering the wrong color or design

Please review product descriptions and sizing charts carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 30 days of delivery at support@pickensproductions.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem

We'll work with our production partner to replace the item or provide another appropriate solution.

Cancellations

Orders enter production shortly after they are placed. If you need to cancel an order, contact us immediately. Once production has started, cancellations may not be possible.

Non-Returnable Items

Because our products are made specifically for each customer, we do not accept returns for:

  • Buyer’s remorse
  • Incorrect size ordered
  • Incorrect color selected
  • Custom or personalized products

Questions

If you have any questions before or after your purchase, we're happy to help.

📧 support@pickensproductions.com

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds & Replacements

If your claim is approved, we'll work with our production partner to provide an appropriate resolution. Depending on the situation, this may include a replacement item or a refund.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, as processing times may vary by your bank or credit card provider.

If you have any questions about the status of your claim, please contact us at support@pickensproductions.com.