FAQ
Frequently Asked Questions
Q: How long does shipping take
A: Orders typically ship within 2–5 business days. Delivery times vary by location, but most orders arrive within 5–12 business days.
Q: Do you offer tracking
A: Yes. You’ll receive a tracking number by email as soon as your order ships.
Q: Do you accept returns
A: Yes. If your item arrives damaged or defective, contact us within 7 days and we’ll replace it at no cost.
Q: Can I exchange for a different size
A: Yes, as long as the item is unworn and unwashed. Contact us and we’ll walk you through the process.
Q: My order arrived damaged — what do I do
A: Email us at support@pickensproductions.com with photos and your order number. We’ll take care of it.
Q: I entered the wrong address — can I fix it
A: If your order hasn’t shipped yet, yes. Contact us immediately so we can update it.
Q: Q: How do your shirts fit
A: Most items run true to size. If you prefer a looser fit, consider sizing up.
Q: How are your products made
A: All items are printed on demand using high‑quality materials and eco‑friendly inks.
Q: What payment methods do you accept
A: We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Q: How do I reach customer support
A: Email us anytime at support@pickensproductions.com.