FAQ
Frequently Asked Questions
Q: How long does shipping take
A: Orders typically ship within 2–5 business days. Delivery times vary by location, but most orders arrive within 5–12 business days.
Q: Do you offer tracking
A: Yes. You’ll receive a tracking number by email as soon as your order ships.
Q: Do you accept returns
A: Yes. If your item arrives damaged or defective, contact us within 7 days and we’ll replace it at no cost.
Q: Can I exchange for a different size
A: Yes, as long as the item is unworn and unwashed. Contact us and we’ll walk you through the process.
Q: My order arrived damaged — what do I do
A: Email us at support@pickensproductions.com with photos and your order number. We’ll take care of it.
Q: I entered the wrong address — can I fix it
A: If your order hasn’t shipped yet, yes. Contact us immediately so we can update it.
Q: Q: How do your shirts fit
A: Most items run true to size. If you prefer a looser fit, consider sizing up.
Q: How are your products made
A: All items are printed on demand using high‑quality materials and eco‑friendly inks.
Q: What payment methods do you accept
A: We accept major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
Q: How do I reach customer support
A: Email us anytime at support@pickensproductions.com.
Looking for a Different Product or Color?
If you don't see your favorite design on the product or color you'd like, let us know! Many of our designs can be placed on other apparel styles, colors, drinkware, and accessories. If the product and printing method are available through our production partners, we'll gladly check what's possible and do our best to create exactly what you're looking for.
While we can't guarantee every request can be fulfilled, we're always happy to check.
Contact us through our Contact page or email support@pickensproductions.com.